Effective Date: February 28, 2026
At Rockies Journey, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your data when you visit https://www.rockiesjourney.ca/ and book our services.
1. Information We Collect
We collect information necessary to provide our tour and shuttle services, including:
- Personal Identifiers: Name, email address, phone number, and physical address.
- Payment Information: Credit card details (processed securely via our third-party payment gateways; we do not store full card numbers on our servers).
- Booking Details: Pickup locations, tour dates, and any dietary or accessibility requirements you provide.
- Technical Data: IP address, browser type, and cookies (to improve your website experience).
2. How We Use Your Information
We use your data to:
- Process and confirm your bookings.
- Communicate updates regarding your tour or shuttle (e.g., weather delays or pickup timing).
- Process payments and prevent fraudulent transactions.
- Improve our website functionality and marketing efforts.
- Comply with Canadian legal and tax requirements.
3. Data Sharing & Third Parties
We do not sell your personal data. We only share information with trusted partners to facilitate your trip:
- Payment Processors: To securely handle your transactions.
- Service Providers: Such as email platforms for booking confirmations.
- Legal Requirements: If required by Canadian law or to protect our legal rights.
4. International Users (GDPR Compliance)
If you are visiting from the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate information.
- Right to Erasure: You can request that we delete your data (subject to tax/legal retention rules).
- Data Transfer: By using our site, you acknowledge that your information will be transferred to and processed in Canada, which the European Commission recognizes as providing adequate protection for personal data.
5. Cookies and Tracking
Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our booking system.
6. Data Security
We implement industry-standard security measures (such as SSL encryption) to protect your data during transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have questions about this policy or wish to exercise your data rights, please contact our Data Privacy Lead:
Rockies Journey Inc. Email: info@rockiesjourney.ca
Mailing Address: 7070 E Farrel Rd SE, Calgary, AB T2H 0T2